64-bit UEStudio v15.30.0.14 crashes on opening custom help file (fixed)

64-bit UEStudio v15.30.0.14 crashes on opening custom help file (fixed)

16
Basic UserBasic User
16

    Nov 14, 2015#1

    Always when I try to start my own help file inside UES (15.30.0.14 and 15.30.0.13) help menu, I got this error:

    An error has occurred. The application will be shut down. (see attachment)

    My help files added to the help menu are *.chm files with full path like this:

    C:\dev\devbin\topdown90\topdown90.chm
    ues.jpg (21.96KiB)
    Best regards from Austria
    Markus

    6,605547
    Grand MasterGrand Master
    6,605547

      Nov 14, 2015#2

      I suggest to report this serious issue to IDM support by email.

      I recommend not adding the CHM file to the crash reporting email as emails with a *.chm file attached are often blocked. Either add to the crash reporting email a link from which the help file can be downloaded or write in reporting email that the help file is sent with a second email. The second email should contain the help file with some additional words in body of the email. Emails with just a file attached and no text are blocked also very often.

      A workaround for this serious issue might be using 32-bit UEStudio v15.30.
      Best regards from an UC/UE/UES for Windows user from Austria

      16
      Basic UserBasic User
      16

        Nov 15, 2015#3

        THX, I will send an mail to the support. This problem is with all *.chm files and the 64 bit version. 32 bit works fine.
        Best regards from Austria
        Markus

        6,605547
        Grand MasterGrand Master
        6,605547

          Dec 21, 2015#4

          Update info: This serious issue of 64-bit UEStudio v15.30.0.xx and 64-bit UltraEdit v22.20.0.xx was fixed with UES 15.30.0.18 and UE v22.20.0.49.
          Best regards from an UC/UE/UES for Windows user from Austria