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Screen (dark) that does not work

Screen (dark) that does not work

4
NewbieNewbie
4

    19:52 - Nov 27#1

    When I start my just updated UF, I see a light screen for a fraction of a second, and then, I get a dark screen where nothing useful can be done. None of the fields mentioned in Help and elsewehere are there. What can I do?

    Thanks  / Hans L
    6,685587
    Grand MasterGrand Master
    6,685587

      6:21 - Nov 28#2

      I have not installed UltraFinder, but I suppose the user configuration is stored in files in the directory %APPDATA%\IDMComp\UltraFinder.

      I suggest to rename that directory to UltraFinderBackup while no instance of UltraFinder is running with Windows File Explorer or any other file manager application. Then start UltraFinder which creates the directory new and all the files inside using the default settings. If that solves the problem, reconfigure UltraFinder to your requirements and finally delete the directory UltraFinderBackup.

      Otherwise on problem remains also with the default configuration, download the latest installer of UltraFinder from the UltraFinder downloads page. Then uninstall UltraFinder without license deactivation and restart Windows to complete the uninstall. Next install UltraFinder again. Delete the directory %APPDATA%\IDMComp\UltraFinder from the former attempt to get UltraFinder working with the default settings. Start UltraFinder and look if it is working now with again created new directory UltraFinder in the application data directory. If UltraFinder is working fine now, reconfigure UltraFinder to your requirements and finally delete the directory UltraFinderBackup.

      If UltraFinder 2024.0 is still not working despite the complete uninstall and reinstall of its program files and letting latest UltraFinder create the application data files new with the default settings, you can only report this issue on your machine with an email to UltraEdit support. I recommend adding a screenshot of UltraFinder after the start created by pressing Alt+PrtSrc (copies the image of only active window into clipboard) and stored into a PNG or WEBP image file. There should be attached to the issue reporting email also a ZIP or RAR archive file with the entire  directory %APPDATA%\IDMComp\UltraFinder. The email should contain also information about the Windows PC like version of Windows as shown on clicking on Windows Start button, typing on keyboard winver and executing suggested application winver.exe, the type of Windows theme (light or dark), the screen resolution and the DPI value.
      Best regards from an UC/UE/UES for Windows user from Austria
      4
      NewbieNewbie
      4

        22:27 - Nov 28#3

        Mofi wrote: ↑
        6:21 - Nov 28
         I suggest to rename that directory to UltraFinderBackup while no instance of UltraFinder is running with Windows File Explorer or any other file manager application. Then start UltraFinder which creates the directory new and all the files inside using the default settings. If that solves the problem, reconfigure UltraFinder to your requirements and finally delete the directory UltraFinderBackup.

        Your first suggestion *above )worked, Mofi. Thank you so much!

        Hans L